Privacy Policy

Privacy Policy

Last updated: 08.11.24

Remedy Kitchen is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, remedykitchen.com.au, and when you purchase our products. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information that you provide directly to us, such as:

  • Personal Identification Information: Name, email address, phone number, and address when you register on our website, place an order, or subscribe to our newsletter.

  • Payment Information: Payment details, such as credit card information, to process your transactions securely.

  • Order Details: Information about your purchases, such as product type, purchase date, and delivery details.

We also automatically collect certain information when you use our website:

  • Usage Information: Details about your visit to our website, including IP address, browser type, and pages visited.

  • Device Information: Information about the device used to access our website, such as mobile or desktop type, operating system, and browser.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders, including managing payments and providing customer service.

  • To communicate with you about your order status and updates.

  • To send you marketing communications if you have opted in to receive them.

  • To improve and personalize your experience on our website.

  • To analyze and understand website usage trends for improvements.

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our website, process payments, and deliver products to you.

  • Legal Requirements: Law enforcement or regulatory authorities when we believe it is necessary to comply with a legal obligation or to protect our rights.

4. Data Security

We take the security of your information seriously and implement reasonable measures to protect it from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

5. Cookies

We use cookies and similar tracking technologies to track the activity on our website and improve your user experience. You can disable cookies through your browser settings, but this may affect certain functionalities on our website.

6. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access: The right to request access to your personal data.

  • Correction: The right to request corrections to any inaccurate information.

  • Deletion: The right to request deletion of your data.

  • Opt-Out: The right to opt-out of marketing communications by following the unsubscribe instructions in our emails.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us, and we will delete it.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Remedy Kitchen
9/1 The Causeway, Kingston ACT
orders@remedykitchen.com.au